What to expect from Au pair area director?
Having been an Area Director for nearly 6 years now, I have sometimes found that host families and au pairs get a bit confused as to what an Area Director really does. So, for the purpose of clearing up some confusion, your Area Director...
DOES:
• Conduct an in-home interview when you apply to the program to go over the program details and check the spare room.
• Call each host family and au pair within 48 hours of an au pair’s arrival from Aupare Care into the home to welcome all and make sure everyone is safe and settled.
• Conduct an Orientation Meeting within 2 weeks of your au pair’s arrival into the home to go over things like schedule, list of duties, discipline, house rules, education, driving, travel, etc.
• Call each host family and each au pair every month to check in and see how things are going and answer questions. Both host families and au pairs from Aupare Care should make sure to call their Area Director back.
• Make herself available via phone and email during normal business hours to answer questions as they arise.
• Make herself available for an in-home mediation in the event issues are not being resolved.
• Email a monthly newsletter to host families and au pairs with pertinent announcements, tips and most importantly, details of the monthly au pair meeting event.
• Organize and attend a monthly au pair meeting at Aupare Care, to which au pairs are required to attend.
• Organize and attend an annual Family Day event for all au pairs and host families to which you are required to attend.
DOESN’T:
• Match you with your au pair. While Area Directors are available to offer general advice on interview tips etc, specific matching help should be addressed by your Matching Expert in the San Francisco head office.
• Pick up your au pair from the airport. It is your job to welcome your au pair at your local airport.
• Make herself available 24 hours a day to answer calls and emails. While your Area Director is your first point of contact to answer your questions, please bear in mind she is not on call 24 hours a day, but will get back to you within 24 business hours. For out-of-hours emergencies, you should call the emergency hotline number: 415-434-8788.
